Home Security Services

The two-way voice communication function allows you to talk hands-free with our surveillance center during an alarm. It helps us manage the situation even more efficiently as it makes it easier for our operators to understand what's happening and relay the information to emergency services.

Your security system is connected at all times to GardaWorld's monitoring center and emergency services. Our center is ULC certified and we manage all types of alarms: theft, fire, sprinklers, surveillance cameras, abnormal temperature, medical problems, elevators, etc. Remote monitoring is at the heart of the services we offer and its quality is based on the reliability, speed, efficiency, consistency and courtesy of our team.

Internet communication with cellular (GSM) backup means that your alarm signals are transmitted primarily through the Internet—but if the Internet is ever unavailable, the signals are routed automatically through a cellular network such as Bell, Rogers or Telus, without a break in transmission. This type of communication allows you the possibility to remotely control your security devices from your smartphone. This communication backup method is the most secure as there is virtually no risk of sabotage, since there are no lines to cut.

We believe in the quality of the equipment we offer and are proud to include maintenance services to cover the cost of equipment and labour charges required to replace defective equipment. Maintenance services exclude equipment and labour charges for batteries, home automation equipment such as the video doorbell, and standalone cameras. Please refer to the residential contract for a detailed list of inclusions and exclusions. Maintenance service is included in the initial term of applicable packages.

Having to go and verify the reason for an alarm is not always reassuring, and sending in law enforcement can sometimes be costly if it is a false alarm. That's why we offer our clients the services of a security guard who can go to the site to inspect the perimeter and determine the cause of the alert.

GardaWorld's security guards are selected through a strict hiring process, which includes a thorough background check, as well as rigorous training provided by certified instructors who specialize in security, first aid and fire prevention.

** Only where the GardaWorld Guard Responses service is available.

Internet communication uses Wi-Fi to transmit alarm signals to the monitoring centre. It requires you to have an Internet subscription with a provider such as Videotron or Bell, and a strong and consistent Internet connection. This type of communication allows you the possibility to remotely control your security devices from your smartphone. If you don’t have a landline and have a residence in an area with limited cellular coverage—such as a cottage up north—then this communication type is a great option.

All our packages give you access to our mobile app, Total Connect 2.0, letting you control your home security system and compatible smart home devices from your phone. You can also access the web-based app from your computer. What you can do from the app depends on your equipment and package. For example, the app lets you arm and disarm your system remotely, receive video doorbell notifications, talk through your video doorbell, and control certain small appliances remotely. See what the app can do.

Take advantage of this security service that gives you the possibility to save your videos in the cloud for seven days. With a full week's worth of recordings accessible from anywhere at any time, you have the ability to view videos from the past, allowing you to stay in touch with your property's security even when you are away. This feature helps you identify potential threats that may have gone unnoticed, allowing you to act quickly and strengthen your security measures. The seven-day video backup provides comprehensive and convenient protection, ensuring our customers' peace of mind