Frequently
Asked Questions

It is generally possible to add a component to a package. Simply contact our customer service department at 1 833 GARDA 33 (427-3233) or write to us here to learn more.

Of course! Simply contact our customer service department at 1 833 GARDA 33 (427-3233) or write to us here.

It is if you invest in a security system package with GardaWorld. In the event of a triggered alarm, one of our security guards** will be dispatched to respond safely and effectively and will contact the authorities if necessary. As an added bonus, it means you don't have to worry about responding to alarms yourself. 

** Where service is available. 

Contact our customer service department at 1 833 GARDA 33 (427-3233) or write to us here.

Yes, they are now GardaWorld customers, and have nothing to change since we take care of everything.

In the event of a power outage, the control panel battery will work for several hours, especially if you make sure you replace it every four years. If the battery is running low, a signal will be sent to our GardaWorld surveillance center, and you will be notified. 

It is recommended to change the control panel battery preventively every 4 years. Please note, our surveillance center monitors the condition of the batteries, and will contact you if your battery is low or defective.

For just a few dollars a month, you can subscribe to a GardaWorld maintenance plan, which allows you to change the battery in the control panel of your alarm and security system at no extra cost. Alternatively, the battery can be purchased directly from us. Contact us to learn more.

Contact our customer service department at 1 833 GARDA 33 (427-3233) or write to us here to obtain access information for your alarm and security system..

It is possible! In most cases, existing equipment can be connected to our surveillance center, even if the alarm system has not been installed by GardaWorld. Contact us now to benefit from a special offer: a free equipment upgrade or 3 months of free 24/7 monitoring (some conditions apply).

Although GardaWorld does not charge any fees for false alarms, some municipalities may charge for response expenses. It is important to consult the local regulations in effect.

The motion detectors sold by GardaWorld are specially designed to allow pets weighing up to 25 kilos (approx. 55 lbs). to move freely without impacting the alarm system. We also offer solutions for larger pets. In any case, it would be a good idea to let us know if you have a pet so that we can add the information to your file and check with you to see if your motion detectors are properly located, especially if you adopt a new pet that may have different habits. For example, while a dog usually moves on the ground, a new cat could jump on the furniture, a habit that should be taken into consideration when positioning older motion detectors.

If the renovations could have an impact on the proper functioning of the system, it is necessary to notify us to avoid false alarms. If in doubt, always notify GardaWorld.

Speaking of renovations, if yours involve work that causes dust, it is necessary to cover smoke and carbon monoxide detectors with a plastic bag tightened with a rubber band to prevent dust from entering them.

The services will remain the same. The difference will be the company name on the invoice, and the fact that it will now be possible to obtain more advanced services if desired.

The service fees can be paid monthly, quarterly, semi-annually or annually. We accept electronic payments, cheques, credit cards or pre-authorized bank transfers.

Yes, anywhere in Quebec. We take care of transferring your contract and services, and our technicians can even transfer the components of your current alarm and security system at a reasonable cost if security equipment is not already on site.