With over forty years of experience in the alarm industry, GardaWorld Security Systems offers 24/7 alarm response and emergency dispatch services.
Our courteous, bilingual monitoring team is ready to provide unparalleled professional service. At GardaWorld Security Systems, we recruit our team members, not only for their professional skills, but also for their passion. Our commitment to employee development and training has proven to be the most rewarding and effective path to achieve our goals and serve our clients. We recently spoke with Michel Gauvin, Monitoring Centre Director at GardaWorld Security Systems, about the importance of having a central monitoring station.
Why is it so important that an alarm system be connected to a monitoring station?
The monitoring station better ensures the safety of your property and the peace of mind of yourself and your loved ones. Whether for your home or business, a monitored alarm system, in addition to providing a physical and audible deterrent (whether you are present or away) is also an effective communication system that can make a world of difference.
When the alarm sounds, it can be for a burglary, smoke or gas detection, water level, temperature, panic, medical, etc. With a monitored alarm, the alarm centre quickly communicates with you and/or emergency services to ensure that everything is fine. This prompt alert and action can help limit injuries, damages, or even save a life. In addition, most insurance companies offer a substantial discount if your alarm system is connected to a central station.
What support do you offer to your customers?
Our alarm dispatchers are trained to respond to all types of situations and will direct you to the best resources for your needs. Whether it's for an emergency service, a technical problem or anything else, we can support you 24/7.
The monitoring station also includes a quality control centre. How does that improve the service?
The mission of a quality control centre is to ensure that the data used to process the alarm signal and communicate with you or the emergency services is accurate and complete. These validations ensure that we provide precise and timely service, guaranteeing you excellent protection.
You mentioned that GardaWorld team members are passionate about their work. Can you give us an example among the monitoring station operators?
The other day, I spoke to Kathrine, who has been with us for 2 years. She told me, "I love coming to work every day and knowing that the next alert I respond to could help save a life. It's an important job and I receive a lot of satisfaction from it. There is a great team spirit here, and we all support each other when we face new situations. I'm always learning new ways to improve our service and, in fact, help our clients protect what matters most to them."
Homeowner or business owner: it’s time to sign up for GardaWorld security services
If you are a homeowner interested in signing up for security services with GardaWorld, we have a number of home security packages you can choose from. You can also customize the equipment to suit your needs. All packages include 24-hour monitoring by our professional monitoring centre.
- Protection - A basic package that includes remote control of your system
- Protection Plus - Also includes a smoke detector
- Control - Includes a smart plug that allows you to control your lighting remotely.
- Control Plus - includes a smart video doorbell and a smart outlet
If you're looking for business security solutions instead, arm your facility with a smart, fully customized security system from GardaWorld. Our trained experts will help you determine which components are best suited to your needs:
- Anti-Intrusion Systems
- Video Surveillance
- Access Control
- Water Leak Detection and Control
- Fire Alarm Systems
- GardaWorld Mobile Patrol
To speak with one of our experts, contact GardaWorld Security Systems at 1 833 GARDA 33 (1 833 427 3233) or by email at [email protected]